While general job knowledge is important, effective supervisory performance requires that candidates also be able to apply that knowledge effectively. In addition, candidates must possess a variety of job-related skills and abilities, such as verbal communication skills and the ability to work under pressure, that are difficult to measure through a written exam. Stanard & Associates provides services which include the development of structured oral interview, or oral board questions and work sample exercises.

The traditional job interview is fraught with problems, ranging from inappropriate or illegal questions to inconsistencies in the evaluation of responses. Worse yet, some candidates are asked totally different questions. Structured interviews have been shown to raise levels of validity beyond those achieved through traditional, open-ended interview processes.

We incorporate essential, but often overlooked elements of structure into the interview process, putting all candidates on a level playing field. The candidate is asked to respond to questions in the presence of a panel of interviewers, typically composed of members from the Civil Service Commission, the City's Human Resources Department and executives from other public safety agencies and/or the community. Stanard & Associates and department personnel familiar with the job in question choose questions and evaluation guidelines to score candidates' answers. The panel of raters is then trained on how to administer the interview process and consistently evaluate responses.

Stanard & Associates has developed numerous oral board programs, both for entry-level and promotional candidate selection processes. For entry-level interview processes, department personnel choose from Stanard & Associates' bank of interview questions; for promotional interview processes, we work with each department to create questions unique to local conditions.

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