|
Category
|
Definition
|
| 1.
Benefits |
The
degree to which employees are satisfied with their
benefit package overall and comparison to those offered
in other companies.
|
| 2.
Communication |
The
level of comfort employees have expressing their ideas
to supervisors and other leaders in the company and
the degree to which leaders communicate pertinent
information to associates in the company.
|
| 3.
Customer and Quality Orientation |
The
degree to which employees perceive that they, their
co-workers and their leaders work to satisfy customers
and provide quality products and services.
|
| 4.
Empowerment |
The
degree to which employees perceive they can make decisions
that affect their work and perceive their ideas are
used when decisions are made that affect the company.
|
| 5.
Identification with the Company |
The
degree to which employees like working at the company
and believe that the company’s future is important
to them.
|
| 6.
Management |
The
degree to which employees perceive their leaders as
honest, fair and ethical.
|
| 7.
Advancement Opportunities |
The
degree to which employees believe there are opportunities
to grow and advance into a job with more responsibility.
|
| 8.
Participation |
The
level of involvement and input employees perceive
they have in the way work is done.
|
| 9.
Pay |
The
degree to which employees believe their compensation
is satisfactory and fair compared to that of employees
in the same company and other similar companies.
|
| 10.
Recognition |
The
degree to which employees feel their leaders recognize
and provide positive feedback for work well done.
|
| 11.
Supervision |
The
degree to which employees feel their supervisors treat
them fairly and help them perform their work effectively.
|
| 12.
Survey Reaction |
Perceptions
regarding the usefulness of the survey for communicating
with management and the likelihood of positive change
resulting from the survey.
|
| 13.
Teamwork |
The
degree to which employees feel they work together,
and the degree to which teamwork is evident in the
company.
|
| 14.
Training |
Perceptions
about the adequacy of job-related training and the
opportunities to learn additional skills.
|
| 15.
Work Demands |
The
degree to which employees perceive that the workload
is fair and reasonable.
|
| 16.
Working Conditions |
The
level of satisfaction with the area in which employees
work and the resources with which they have to do
it.
|