S&A is capable of setting up a variety of survey administration methods, including e-mail, internet, telephone (i.e., interactive voice response) and the traditional paper and pencil approach. While we have employed all approaches in the past, we have generally found the paper and pencil approach to be the easiest and most cost effective, especially in settings where employees do not have access to their own personal computer (for an internet-based survey, for example).

When using paper and pencil surveys, S&A strongly supports group administration, since we have found this method yields the highest participation rate. With group administration, surveys are distributed during working hours, and administered in a group setting. Each staff member is assigned to a group and then each group is scheduled for a time and place to complete the survey. Surveys are collected and returned to S&A's Chicago office for processing.

Surveys can be sent directly to the home or distributed through staff mailboxes, and then can be returned to S&A via business reply envelopes.

To save on costs, clients typically have their own associates administer surveys to groups of employees. If anonymity is of great concern, S&A can have one or more of its representatives administer the survey. Administration guides are provided for group administration sessions, and individual administration scriopts are provided to those that receives a survey in the mail and are expected to mail their completed survey directly to Stanard's offices.

Once completed surveys have been received, Stanard produces survey reports according to report specifications discussed in the planning phase.

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